Customer Commitment

The Four Cornerstones of Our Customer Commitment

Customer Commitment The ‘Customer First’ Experience

Open communication. Approachable, accountable and eager to help. Collaborative culture. Partnerships built on trust. Motivated by customer success.

Customer Commitment World-class Service

Prompt Order Acknowledgement. Efficient response to order amendment requests. Excellent Product Quality. Effective response to Customer concerns.

Customer Commitment Environmental and Social Responsibility

Decreasing carbon footprint and waste. Safe products and safe operations. Dedicated, knowledgeable and committed team members. Supportive, diverse, and inclusive workplace. Actively engaging and supporting the local and global community.

Customer Commitment Product Leadership

Lightweight, durable products. Diverse product range covering a wide range of applications. Proven product performance. Customer focused innovation. Deep technical expertise.

Customer Feedback

“Luxfer has been an invaluable partner in helping us deliver on a difficult product line. The level of service provided is well above others in the industry.”

“Luxfer is always knowledgeable and very quick to respond to any questions we may have on their products. They do their best to accommodate our needs and help out with any questions or concerns we may have.”

“Always dependable, responsive, and ETA updates are always accurate. Thank you!”

“Luxfer has the best and quickest response times of all my magnesium suppliers.”

“The team is always great to work with and very professional and responsive.”

“Best quality of products and excellent customer relationship of Luxfer MEL Technologies makes us to feel excellent about the organisation.”

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